Frequently asked questions
Q: Are the Japanese clothes sold on Grumpy Bunny authentic?
A: Yes. We only work directly with the Japanese companies who own the brands. No middle man, no counterfeits, only 100% authentic Japanese brand clothing.
Q: Where are the clothes imported from?
A: Everything is imported directly from Japan to Grumpy Bunny headquarters in the UK.
Q: Will I have to pay import duties?
A: All orders are shipped from within the UK so if you are living in the UK or the EU you will not have to pay import duties on any orders. If you are outside the EU import you may have to pay import duties.
Q: Do you ship outside of the UK?
A: Yes! We ship to anywhere in the world.
Q: How long will my order take to arrive?
A: Between 3-5 working days for UK orders and 10-14 days for international orders.
Q: What is your return policy?
A: If you are not completely satisfied with your purchase you can return your order within 14 days of receipt for a refund. Returned goods must be in their original condition (unworn, undamaged and with tags still attached). If the returned items are not in their original condition a refund cannot be issued and the items will be returned to the customer. The customer is responsible for the return postage costs. We recommend that you use a tracked or signed for service for your own protection. Please note that postage costs are non-refundable.