Frequently asked questions
Q: Are the Japanese clothes sold on Grumpy Bunny authentic?
A: Yes. We only work directly with the Japanese companies who own the brands. No middle man, no counterfeits, only 100% authentic Japanese brand clothing.
Q: Where are the clothes imported from?
A: Everything is imported directly from Japan to Grumpy Bunny headquarters in the UK.
Q: Will I have to pay import duties?
A: No. All orders are shipped from within the UK so you will not have to pay import duties on any orders.
Q: Do you ship outside of the UK?
A: Currently we only ship orders within the UK. However, we will be expanding to ship orders to Europe in the near future.
Q: How long will my order take to arrive?
A: Between 3-5 working days.
Q: What is your return policy?
A: If you are not completely satisfied with your purchase you can return your order within 14 days of receipt for a refund. Returned goods must be in their original condition (unworn, undamaged and with tags still attached). If the returned items are not in their original condition a refund cannot be issued and the items will be returned to the customer. The customer is responsible for the return postage costs. We recommend that you use a tracked or signed for service for your own protection. Please note that postage costs are non-refundable.